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The CQC Emergency Support Framework (ESF) was launched on 1st May, running until 30th September. Due to the coronavirus pandemic, routine inspections of residential care homes and other providers were suspended, so the ESF offered a structured framework for regular conversations between the CQC and care providers.

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<div class="bt_bb_wrapper"><h1>Adults with acquired brain injuries, learning disabilities and complex needs</h1> <p>In addition to surveying the families of service users in our care on an annual basis, we also complete a questionnaire with the individuals themselves, which asks specific questions about different aspects of their lives within the care home.</p></div>→ <a href="https://www.richardsoncares.co.uk/satisfaction-survey-care-home-residents/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> We encourage feedback from the families of the service users in our care on a regular basis, but once a year we formalise this process by sending them a short questionnaire to complete. It is sent to both the families of service users who have learning disabilities and those who have an acquired brain injury.</p></div>→ <a href="https://www.richardsoncares.co.uk/families-survey-results-2017/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> There is much debate on whether community-based support is better than ‘institutional care’ but of course, it depends on the individual. It also depends on the type of care and support. One of the best ways to describe our specialist residential care homes is ‘a place that feels like home’.</p></div>→ <a href="https://www.richardsoncares.co.uk/residential-care-in-the-heart-of-the-community/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> At The Richardson Partnership for Care we strive to provide an open environment, welcoming feedback from service users’ families about the care of their loved ones. We also complete an annual survey, which provides family members with a more formal opportunity to tell us about their views on the care, support and rehabilitation services that we provide for adults with acquired brain injuries and learning difficulties.</p></div>→ <a href="https://www.richardsoncares.co.uk/feedback-from-service-users-families/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> Voice Ability is an advocacy service providing independent advocacy for people aged over 18. The organisation supports people who use adult mental health care services with issues about mental health and social care.</p> <p>Voice Ability also provides a quality checking service for a range of organisations including Northamptonshire County Council, the CQC and NHS Trusts.</p></div>→ <a href="https://www.richardsoncares.co.uk/the-mews-awarded-1010-in-quality-checkers-report/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> No two brain injuries are the same, as no two individuals are the same, so our specialist residential care homes need to cater for people with different needs. Service users may come to us several years after they have sustained a brain injury and after they have already had a period of acute rehabilitation.</p></div>→ <a href="https://www.richardsoncares.co.uk/144-boughton-green-road-regains-headway-accreditation/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> The Care Quality Commission, Public Health England and NHS Improving Quality have recently published reports commissioned by NHS England into the prescribing of psychotic drugs to people with learning disabilities. The research found that there is an alarming rate of over-prescribing of these drugs to people with learning difficulties: the report authored by Public Health England, estimates that up to 35,000 adults with a learning disability are being prescribed an antipsychotic, an antidepressant or both without appropriate clinical justification.</p></div>→ <a href="https://www.richardsoncares.co.uk/scale-of-over-medication-is-now-out-in-the-open/" class="read-more">Read the rest </a>



<div class="bt_bb_wrapper"><p> At The Richardson Partnership for Care, we strive to have an open relationship with service users and their families so that they can tell us straight away if they are concerned about any aspect of their care or their home. We hold regular care reviews as well as completing an annual survey.</p></div>→ <a href="https://www.richardsoncares.co.uk/care-homes-shine-in-independent-feedback/" class="read-more">Read the rest </a>


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