“I am happy with the care provided”


“Staff are friendly and approachable”


“Would recommend Richardson Care”


“I feel that my relative is treated with dignity and respect”


The home has an inclusive or ‘family’ environment.


“I feel that their quality of life has improved since they arrived at Richardson Care”

in 2020 100% of respondents are happy with their loved one’s care

We’ve all faced some very challenging times this year and we’re very grateful to all the family members who have patiently waited to see their loved ones and have co-operated with our garden visiting protocols. They have entrusted us with the care of their loved ones and we are endeavouring to provide a safe, supportive and happy environment for all of our service users, despite all the restrictions.

Our annual questionnaire provides a structured framework for receiving feedback from family members about the specialist residential care that we provide. Everyone’s needs are different, but our survey helps us to see an overall picture and reflect on any improvements we can make. This year in particular has made us rethink exactly what we do and how we do it.

The questionnaires are optional and can be anonymous, so we may only receive a small number of replies. However, we take all of the feedback very seriously and are very grateful to the family members who complete the questionnaires.

All of the 2020 Families’ questionnaire results are shown in the graph below

Richardson 2020

We ask all families whether they strongly agree, agree, don’t know or disagree with the following statements:

1. I am happy with the care provided for my relative
2. The home has a warm, non-institutional feeling
3. The home provides an inclusive or family environment
4. Staff are friendly and approachable
5. I am regularly updated with information
6. I feel that my relative is treated with dignity and respect
7. I feel that their quality of life has improved since they arrived at Richardson Care
8. I feel that my relative takes part in meaningful and/or enjoyable activities
9. Would you recommend Richardson Care? (Yes/No)

We also received the following comments:

He has been very happy throughout his time at Richardson Care. He has a very full life with lots of activities. Staff could not be more kind and helpful whenever we see them.

The family atmosphere is strong and I’m sure everyone gets the same vibe.

Management and staff address any issues that arise promptly. Provide a safe, varied and enjoyable life for my son

Our son has bespoke care of the highest standard… He feels that he is part of a family. We feel his professional care arrangements make him feel totally secure… He has always been treated with total respect and dignity.

Staff are wonderful and caring in a challenging Covid-19 climate! Thank you for staying safe.

Headway – Approved Care Provider

Richardson Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

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