Wendy_Coleman_156_crop-1200x1062.jpg

These are the reflections of Wendy Coleman, Registered Manager at 23 Duston Road, who retires in June after 10 years at Richardson Care. We’d like to thank her for the way that she has led her team and brought stability to the home. Wendy’s passion, commitment and support has enabled her and her team to enhance the lives of the residents at 23 Duston Road. Here she shares her reflections on her experience at Richardson Care.

“It has been a pleasure to work for Richardson Care. The care they provide is excellent and I am proud I have been part of the Management team and the relationship we have built. I am proud of the staff at 23 Duston Road; their hard work and achievements. I could not have achieved what I have without them. I am proud of the relationships I have built with service users’ families and other professionals.

Bringing leadership to the team

“When I first came to 23 Duston Road, there had been frequent changes of management, so the staff had been left without consistent management. They lacked guidance, leadership and direction. I found out later that they didn’t expect me to last more than three months!

“I worked with the staff to give them stability of direction and to ensure that everyone understood their responsibilities, increasing motivation and the overall effectiveness of the team. With more focus on consistently implementing policies and procedures, staff were better able to deliver good standards, thus providing better outcomes for the residents.

“Every day is different and often brings new challenges. It has been wonderful to see the home transform and staff develop into a cohesive team. We are all responsible for the wellbeing and safety of the residents, fulfilment of their needs and positive outcomes.

Management qualities

“I feel as a Manager you must be caring and have large amounts of patience and resilience. You need to have good communication skills and always be ready to listen. As Managers, we play a key role in ensuring that the service users’ needs are met and they live happy fulfilled lives.

“I see my achievements as enhancing the lives of the service users. It’s also when staff lay on events, parties, outings, etc and I see how much the residents enjoy them. Seeing staff development and confidence in promoting high standards of care are also very rewarding.

“It’s a demanding environment as many of our service users have complex needs and can present with behaviour that challenges. As a Manager, you also have to deal with staff performance issues. I have learnt from every experience, and I know that I’m not alone. I am supported in my role by the Multi-disciplinary team of neuro specialists and the other Managers.

“I have learnt that it is important to ask for help: My peers, the Managers and Directors have always been there for guidance and support.

“I feel I have developed myself in the role. As well as keeping up to date with training, I have taken the opportunity to advance my skills. I have enjoyed working with my peers and the Management team, to develop skills in Neuro Linguistic Programming (NLP), where you reflect on your own practice and those of others.

It’s more than a job

“Being the Manager at 23 Duston Road has been more than a job: It has been a big part of my life and I will take many happy memories with me. I have made many good friends and I find the feedback from everyone quite overwhelming. Everyone should be proud of what they have achieved: I am sure that they and the company will continue to grow and achieve.”

Managing complex placements

“Wendy’s experience and calm and level character was just what we needed at 23 Duston Road”, adds Greg Richardson-Cheater, Director. “We have some service users with very complex and challenging behaviours who need a stable and consistent environment. Without someone like Wendy, some of those placements may have failed.

“She is also genuinely caring and always up for the challenge, because she wants to give people a chance. For instance, she has been prepared to accept some very difficult respite placements because she want to give them and their family a break.

“Wendy has demonstrated true commitment to the job, the service users and her colleagues. She had originally planned to retire before the Covid crisis, but decided to stay on through a very difficult time. We are hugely grateful to her for the support that she has given us over the last 10 years. We’d like to wish her all the very best for her retirement.”


jackiejohnson-1200x1062.jpg

We’re very proud of the multi-disciplinary team that we have at The Richardson Partnership for Care. The Registered Managers in particular, are hugely instrumental in delivering an excellent quality of life and successful outcomes for our service users. They perform their roles with dedication and professionalism, frequently facing challenging situations. We would like to highlight […]



Headway Approved Providers Two of our residential care homes for adults with acquired brain injuries – The Mews and 144 Boughton Green Road – have been recently re-assessed by Headway, the brain injury charity. The assessment process requires the home to demonstrate the provision of appropriate specialist care for people with complex, physical and/or cognitive […]



We are delighted to have been shortlisted as finalists in the National Learning Disability and Autism Awards 2016 in the Employer Award category. In order for us to provide a consistently high quality of service to the people in our care, we recognise that we need to have skilled, caring and hard-working employees who are […]



There is much debate on whether community-based support is better than ‘institutional care’ but of course, it depends on the individual. It also depends on the type of care and support. One of the best ways to describe our specialist residential care homes is ‘a place that feels like home’. Yes, we deliver effective intensive […]



At The Richardson Partnership for Care we strive to provide an open environment, welcoming feedback from service users’ families about the care of their loved ones. We also complete an annual survey, which provides family members with a more formal opportunity to tell us about their views on the care, support and rehabilitation services that […]


Footer Logos

Headway – Approved Care Provider

Richardson Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

Policies | Resources

© Richardson Care Holdings Limited, registered in England & Wales: 12432902 | Registered office: Peterbridge House, 3 The Lakes, Northampton NN4 7HB