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As we approach the winter, coronavirus cases rising again and another lockdown, it’s important to acknowledge how far we’ve come and what we’ve learnt. Our experience in supporting people who are rebuilding their lives after brain injury or living with learning disabilities means that we are problem solvers. We support people to overcome challenges every day. Never has this been more important and we’re proud of the way that our management team and staff have responded.

We asked our Homes Managers for their personal views and experiences of the pandemic – from their initial reactions to plans for the future. In a series of blog posts, we highlight what we’ve learnt and how some of the changes we’ve made will continue past the pandemic.

We’re more resilient that we thought

Resilience is defined as: “The capacity to recover quickly from difficulties; toughness” and it’s been demonstrated by our team throughout the pandemic.

We had to deal with something that no one had ever experienced before: a real virus, in real time with real people. Government guidance was changing almost on a daily basis and everyone reacted differently. The initial fear demonstrated by some staff left others having to broaden their shoulders, taking on extra activities within their daily routines. The responsibilities of the management teams have never been greater, we needed to be clear, decisive and robust in our response. We didn’t know all the answers, but we were learning together.

Jane Payne, Operational & Clinical Officer (pictured above), takes us back to earlier this year: “On February 18th 2020 we informed staff that there was a new virus, and preventative measures were put into place including hourly touch point cleaning, increase in hand washing and an increase in awareness. Ahead of government guidance on March 12th 2020, we took the very tough, necessary decision to close our doors to family and friends to protect service users. We made sure that all staff worked only in one home, so in the event of an infection, it would not be transferred from one home to another by our staff.”

“The Management team have become incredibly solid; working as one in supporting each other, as and when each has needed, as we live and work through the rollercoaster that is Covid-19. I am proud to lead; and be part of such a strong group of individuals displaying a sole purpose of ensuring the care, welfare, safety and security of our service users and staff.  Richardson Care has shown we are more than resilient, we have become stronger through experience. Care: it’s in our DNA.”


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2 Kingsthorpe Grove, Northampton

We have six specialist residential care homes: three for adults with learning disabilities and three for adults with acquired brain injuries, and all of our homes cater for people who present with behaviour that challenges and have complex needs. All of our homes are located within a few miles of each other in Northampton, and we are often asked why this is the case.

The answer is two-fold. Firstly, Northampton is our home town. My parents started the business back in 1989 when they looked after service users with learning disabilities in their own home, and it grew from there. Having all the homes in Northampton means that we can more be aware of what’s happening in each one. As the owners of the business, we need to ensure its long-term sustainability and that we remain true to our values and objectives. We also need to be confident that we are providing a high-quality service on a day-to-day basis. Being close by helps us to stay in touch with what’s happening in each home. Too many care companies are owned by private equity firms, who view success in terms of profit alone, and not by the welfare and achievements of the people in their care.

Belonging to a community

Having the homes located close together also means that they share resources more easily: members of our multi-disciplinary team of therapists work with service users in all of our homes, so they are much more accessible. In addition, we can provide greater opportunities to service users. They can get together for activities such as short-mat bowling, live music events or parties. It helps them to feel part of a bigger community, increasing social interaction and building confidence.

A hub for neuro specialists

Secondly, Northampton has evolved as a hub for the treatment and care of people with neurological conditions, particularly brain injuries. Consequently, there is a high concentration of specialist care providers for people with acquired brain injuries, learning disabilities or mental health needs. This means that there is a range of a care options to suit individual needs, and The Richardson Partnership for Care forms part of the care pathway. We can also work in partnership with other support services if crisis care is required, providing continuity for service users and improving outcomes.

This specialism in the neurosciences and related care draws neuro experts to Northampton, which also means that there is a larger pool of talented and experienced people in this area. This makes it easier to recruit the right people to deliver the high-quality support that we provide.

Maintaining family relationships

In addition, Northampton’s location in the centre of England, and at the heart of the motorway network, makes it easy to access from most parts of the country. However, we appreciate that many families may still find it difficult to visit their loved ones in our homes. We can therefore include supported home visits as part of the individual’s care plan. This helps them to maintain or rebuild their relationship with their family, which is important for their well-being.

Person-centred care

Although there are many benefits to being in Northampton, we believe that location is just one of a range of factors to consider. What is best for the individual is what counts – the care and therapy provided, the environment, the community and the opportunities for social inclusion and fulfilment. Placing the service user at the centre of the decision-making process is crucial.



Adults with acquired brain injuries, learning disabilities and complex needs In addition to surveying the families of service users in our care on an annual basis, we also complete a questionnaire with the individuals themselves, which asks specific questions about different aspects of their lives within the care home. They are asked to respond using […]



At The Richardson Partnership for Care we strive to provide an open environment, welcoming feedback from service users’ families about the care of their loved ones. We also complete an annual survey, which provides family members with a more formal opportunity to tell us about their views on the care, support and rehabilitation services that […]



At The Richardson Partnership for Care, we strive to have an open relationship with service users and their families so that they can tell us straight away if they are concerned about any aspect of their care or their home. We hold regular care reviews as well as completing an annual survey. This year we […]



We recently introduced a ‘News and Current Affairs Group’ to two of our care homes for adults with acquired brain injuries. They comprise twice weekly sessions of half an hour each. Originally run by psychologists, support workers have now been trained to run the sessions in which newspaper articles are read and discussed by the […]



At The Richardson Partnership for Care, service users with learning disabilities are offered psychological support as well as learning opportunities and health and social care. The level and nature of the psychological therapy depends on the service user’s individual needs and is determined following an initial assessment or regular ongoing assessments. For example, intensive psychological […]



Each year, at The Richardson Partnership for Care we send out a short questionnaire to the family members of service users in our homes. This requests feedback on the general care provision and the quality of the residential homes, and is in addition to specific communication about the service user. We have combined the results […]



We have just celebrated the 25th anniversary of The Richardson Partnership for Care with a pig roast and summer fete for service users, their families and our staff. I would like to thank everyone involved who made the day such a success. The event at The Mews was centred around the service users from all […]


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