“I am happy with the care provided”
“Staff are friendly and approachable”
“The home has a warm, non-institutional feeling”
“I feel that my relative is treated with dignity and respect”
“The home has an inclusive or family environment.”
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”
Some of the comments that we received are shown below with the names removed to protect the identity of the service users.
Comments from families of service users with an acquired brain injury:
My sister has very good care and kindness at all times, which I know is not easy to achieve…Everyone works together to make it feel like a real family home.
The staff do appear to genuinely care about my brother.
Comments from families of service users with learning disabilities:
The home is superior to most other homes visited.
The staff have always been very supportive to our family.
He is very happy at Kingsthorpe Grove, we wouldn’t wish for him to be anywhere else.
He is more alert because of the time and effort the Manager and staff have worked to cut down on the amount of unnecessary drugs he was taking, which enables him to live his life in an enjoyable and contented way of his choosing.
He has a full and happy life. Everyone seems pleased to work with him. He could not receive better care.
We would like to thank all of the family members who took the time to complete our annual survey.
All of the 2018 Families’ questionnaire results are shown in the graph below