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The Coronavirus lockdown is affecting people in many different ways, but it can be particularly difficult for people with learning disabilities, autism and complex needs. They often need routine and structure, which has been disrupted as we’re no longer able to go out and about, visiting the usual places, doing the usual things. People with learning disabilities may not fully understand why their life has changed, or may not be able to verbalise their frustrations. We are supporting them in various ways:

Enhancing understanding

Everyone is different so we are supporting all of our service users according to their own needs and abilities. This can involve using non-verbal communication techniques such as Makaton, TEACHH or the PECS picture exchange system to explain the situation and what we need to do to stay safe.

Well-being

We’re being creative and introducing new structures and routines to keep everyone calm, entertained, safe and happy. We’ve been able to welcome back Martin the Music Man, whose music sessions enrich the lives of the service users in many ways. He’s been singing and playing his guitar in the gardens of the homes, while maintaining a social distance.

We’ve also had several birthdays to celebrate recently so we’ve made them special with garden parties, pamper sessions or parties in the homes with balloons, cakes, treats and gifts.

Trusted relationships

Many of our service users with learning disabilities have been with us for years, so we have a deep understanding of their likes, dislikes, needs and preferences. They have developed trusted relationships with our care support workers, which means that we are better able to support them in difficult times.

Feedback from families

We are also keeping in touch with their loved ones and are very grateful for the feedback we have received from families. Here are some examples:

“We spoke on the telephone this morning and I am writing to you to reiterate what I said to you on the ‘phone…

“There was a feature on this morning’s TV News about the very difficult time many autistic people and their carers are having during the Covid-19 lockdown.  As I watched it, I was reflecting on how very fortunate we are that our son is in your care and that he is being so well looked after and even more importantly, kept safe.  We are truly thankful for your care and for the brilliant work your staff at all levels are doing at during these difficult times. Please circulate this letter to your staff or post it in a prominent position so that all can read it…

Dear Friends

I just wanted to write to you as a parent of one of your residents to say how very grateful I am for the care you are providing for my son and the other residents during these difficult times.  I know you are doing your very best not just to care for our loved ones but to provide them with as varied and stimulating a time as possible.  I know that, like all of us, you are concerned about your own safety and well-being of yourselves and your families and this makes us doubly grateful for the excellent work you are doing.

I hope that you and your families remain well and look forward to being able to resume my regular visits.”

 

“Dear Jane [Service Manager]

I’m writing to say how thankful I am for the care my son has received while having another chest infection. He’s fine now thanks to your great staff. It must be so hard to keep everything germ free.

What really prompted me to contact you is the great idea of the cafe/tuck shop in the garden. That must make all the difference for everyone to go outside in the sun with their little coupons and buy something. I’m sure there are many challenges with everyone inside. Anyway thanks to all of you for a great job.”

We would like to thank all of the families who have sent in messages of support or gifts, and of course, thank our wonderful team of managers and staff. They are being amazingly positive, creative and dedicated, working hard to support our service users with learning disabilities, complex needs and acquired brain injury in these difficult times.

 


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Many of us who are fortunate to have a garden are giving it much more attention since the Coronavirus restrictions started. The gardens in our specialist care homes are no exception. Not only are the gardens benefiting from extra TLC, so are our service users.

All of our homes have large gardens and/or outdoor space that is used for a variety of activities, depending on the needs and preferences of service users.

The Mews – home for adults with acquired brain injury

One of our service users had taken ownership of some raised flowerbeds, which had been neglected, and as we’re all confined to the home and garden, he had some helpers. He trusted Ebony and Paige (two of our Admissions & Referrals Co-ordinators) along with another service user to get involved. They revamped the whole patch: dug, weeded, replanted some of the existing plants and added new ones. They planted herbs and vegetables as well as sowing some seeds.

Everyone enjoyed it, and one of the guys who suffered low mood said he had a really great day. Research, as well as anecdotal evidence, has shown that gardening activity has many well-being benefits – it’s mindful and calming, reducing stress and the symptoms of anxiety. It’s a meaningful activity, providing focus and hope – seeing plants grow and develop gives us something to look forward to in these uncertain times. In addition, neurological injury can impact on the brain’s ability to control physical movements, so weeding and planting seeds, for example, can help to improve fine motor skills.

The large garden at The Mews was perfect for our Easter treasure hunt and is also used for a wide range of games and activities.

The Coach House – home for adults with acquired brain injury

Adjacent to The Mews, service users at The Coach House have access to all of the gardens. They also have their own outside space with patios next to some of the bedrooms and a lovely sunny terrace at the front of the home. The service users have been enjoying the sunshine – having lunch outside, playing giant noughts and crosses, listening to the birds and enjoying nature.

144 Boughton Green Road  – long-term home for men with acquired brain injury

The large rear garden has a big lawn, which is great for football, badminton, croquet and outdoor darts. Families have been very supportive and donated some outdoor games, including giant Snakes & Ladders and Jenga. The patio is perfect for sitting in the sun and chilling out – just being outside has benefits of engaging all the senses, Vitamin D absorption, improving sleep and general well-being. We also have some extra gazebos, so there is plenty of shade and the guys have been eating alfresco when the weather’s been good. We had a barbecue one Friday and everyone really enjoyed themselves. One of the service users was the DJ for the day, and has now nominated himself as the home’s DJ!

There’s also been plenty of gardening activity – we’ve started a vegetable and herb garden, sowing seeds, and potting up plants. We’re hoping to grow potatoes, carrots, sweetcorn, tomatoes, cucumbers, aubergines and chillies.

23 Duston Road – home for adults with learning disabilities and complex needs

The back garden at Duston Road has a summerhouse, trampoline, tables and chairs, so can be enjoyed for a variety of activities. There was great joy recently when Martin the Music Man came to visit. He usually comes to the home every week, but had stopped coming because of social distancing rules. However, an improvement in the weather meant that he could play his guitar and sing, while maintaining a social distance. The guys and girls were really pleased to see him and he spread some musical cheer to everyone at the home.

2 & 8 Kingsthorpe Grove – homes for adults with learning disabilities and complex needs

The garden and patio provide some lovely outside space for games and other activities. However, the service users’ favourite thing at the moment is our new shop! They are all missing their trips to the local shops and cafes so we’ve converted the summerhouse. Tables and chairs are set up in the garden and they are all loving it.

We are trying to provide a sense of normality and routine, as well as some fun, during these difficult times. Outdoor space (especially when the weather is good) gives us additional opportunities to do this. A whole range of activities contribute to well-being and rehabilitation in a number of ways from enhancing mood to improving physical skills.



In supporting service users with learning disabilities and acquired brain injury, we are used to helping people face challenges and finding ways to overcome them. This means that our brilliant management team and care staff are well-placed to meet the challenges that the Coronavirus is posing right now. They are finding solutions to reduce the risks in our homes while maintaining the quality of life and well-being that we strive to achieve for the people in our care.

We have always enabled our service users to lead happy, healthy lives and fulfil their potential by providing person-centred care. We recognise that each person has individual needs and adapts to situations in different ways. Some people are finding the current situation particularly difficult as they require routine and stability. We are supporting all of our service users with clear communication and reassurance so that they understand, and are not fearful of the changes we are making. We are doing what we can to maintain a sense of normality and structure within each home, while changing activities to keep everyone safe.

Reducing Risk

These are some of the steps we are taking to reduce risk:

  • Cleanliness within the homes is always important, and we have stepped up our cleaning and disinfecting protocols to increase safety.
  • Care staff are following clear handwashing and other hygiene procedures and we have clear procedures in place should we suspect that there is a case of Covid-19 within a home.
  • As many of our service users require frequent orientation due to short-term memory problems because of an acquired brain injury, we are supporting them to wash their hands on a regular basis.
  • All service users are staying within their own home and garden.
  • Care staff rotas are managed so that staff only work within one home and office staff are being redeployed to cover external providers or those self-isolating, so we can minimise the number of different people coming into each home.
  • All non-essential visits to the homes have been suspended.

Community

Creating a feeling of belonging and participation in the local community are among our key principles. Unfortunately, the wealth of community activities in which our service users took part is not possible at the moment. However, each home is a community in itself, with service users and staff creating a family environment. This has never been as important as it is now. We have been so impressed with the staff morale and the way our service users are embracing some of the changes.

Our care support staff, administrators and admissions team are all coming up with creative ideas to keep our service users active, engaged, calm and happy during these difficult times. Activities are wide and varied so that there is plenty to suit everyone. They include: ‘pub quizzes’, bingo, craft activity, yoga, relaxation and meditation, table tennis, football, PE with Joe Wicks, gardening and lunches in the garden. You can find more information about these activities on our social media channels and blog posts over the coming weeks.

Family Support

The families of our service users are naturally concerned, so we have been communicating with them in various ways to demonstrate that life in the homes goes on with minimal disruption. We’re using Whatsapp, Skype, Facetime, emails and letters, sending messages and photos to keep in touch and reassure them. This is some of the feedback we have received.

“Thank you so much for keeping in touch with us all and thank you to all the staff there who are doing a wonderful job keeping things going through this.”

“Thank you so much for passing on our note and for your reassurance.”

“We are living in a difficult time and we hope you and your staff are doing all you can to look after yourselves. My thoughts are with you all.’

We are hugely grateful to our staff and management for their hard work and commitment during this challenging time and we are very proud of them all.


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As the country is preparing to face the impact of the Coronavirus (Covid-19) we want to assure you that we are taking steps to keep our service users and staff safe and healthy.

The well-being of our service users is at the heart of what we do and we always follow strict hygiene protocols. These have been stepped up in line with the latest World Health Organisation Guidelines.

Many of our service users are vulnerable and have underlying health conditions so we are ensuring that our response to the virus is robust and proportionate, taking each individuals needs into account.

We have suspended visits to the homes unless essential. However, we recognise that family and social contact is very important so we are also using apps such as Facetime to enable service users to be in touch with their families.

Our offices are based at the same locations as the homes. However they are being accessed externally (ie not through the homes) for essential meetings and staff interviews.

In addition, our homes have plenty of indoor and outdoor space, so service users do not need to feel confined to their rooms. We are being creative and coming up with new ideas for entertainment within each home. All bedrooms have ensuite or private bathrooms and we are implementing additional cleaning procedures throughout the homes.

The situation is changing rapidly, so we are monitoring it carefully and reviewing our procedures on a daily basis to limit the risk as much as possible. We are fortunate that we have a high ratio of staff to service users so we can still operate safely if our staff numbers are reduced.

If you have any questions or concerns then please contact us.


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17th March 2020 Life in Our Homes0

We often receive lovely comments from both family members and professionals about the specialist residential care that we provide, especially after they have been to visit their loved one or client. Here is a small selection from last month:

“Thank you for managing so much. It’s hard not having him near us, but knowing he is improving is the main thing” – family member
“I cannot say how good getting him to shower has been, that in itself is a great achievement. Thank you for keeping in touch”– family member
“I had a lovely visit with [him] on Sunday.” – family member
“Thanks for the warm welcome from you and your team” – Clinical Co-ordinator
“We had a really good visit, lunch [at the home] was first class.” – Case Manager

These comments relate to service users with acquired brain injury, but we have the same focus on quality of care for everybody, whether they have learning disabilities, acquired brain injury, dual diagnosis and/or complex needs.

Person-centred care

One of the things that sets us apart from other specialist residential care providers is our ethos of putting the service user at the centre of everything we do. This combined with our emphasis on dignity, respect and community underpins all the decisions that we make.

Having six care homes means that we can provide specialist care and support for adults with acquired brain injury and separately for those with learning disabilities. This also gives us the flexibility to offer short-term rehabilitation as well as long term rehabilitation and a home for life. We always take into account the needs and personalities of the current residents when considering new admissions.

Quality of the home environment

The quality of physical environment is also crucial to service users’ well-being. Experience has shown us that the right environment helps people with acquired brain injuries to better engage with their rehabilitation. It can also reduce anxiety and stress.

Of course, our homes are clean and safe, and we also try to make them as homely as possible, without being cluttered. This includes encouraging service users to bring their own belongings and we can decorate their room to their taste. It also means being innovative in our choice of furniture and furnishings, so that they are practical but look like something that you would have at home or find in a hotel instead of in a residential care setting. A good example of this is the new purpose-built wet-rooms that we have in The Coach House. They are accessible, single-level, fully-tiled rooms and the showers have a grab rail incorporated into their design. The style is ‘sleek and modern’ rather than ‘institutional’.

In addition, our specialist care homes are designed with plenty of communal space: separate dining rooms, a couple of lounge areas, tables and chairs in the garden. This means that service users can feel at home with the benefits of social contact and community, along with the space and opportunity to have some quiet time without being confined to their room.

By providing the right physical environment, along with experienced, caring staff, we can support all of our service users to live happy and fulfilling lives.

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As our service is expanding, we need to recruit more care support workers so we decided to create a video to show that working in care can be truly rewarding.

The video shows care support workers and managers talking candidly about why they love working for Richardson Care, and the satisfaction that they get from supporting the service users. For example, Tracey, an Activity Support Worker says: “I’ve worked in care for over 20 years and this [home] is just perfect!”

Other staff talk about the support they are given by managers and team leaders and that they are empowered to provide the best care to meet each individual’s needs. They give plenty of examples of the variety in their role and the activities they take part in with the service users.

We’re very proud of our team and are fortunate to have a relatively low turnover of staff. Not only do we offer a range of employment benefits, but we strive to create a happy working and living environment. We know that the demand for care workers is high so we thought we’d try a different approach of creating a video to encourage more people to come and join us.

Please watch and share our video.

 


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The Coach House is our newest specialist residential care home and our third dedicated to adults with acquired brain injury. It is adjacent to The Richardson Mews and under a joint CQC Registration. It is a self-contained home and run by Registered Homes Manager, Jo Wilkins.

We launched The Coach House on 24th January 2019 and the CQC registration process was completed last summer. The first service users arrived in August and after just six months, we’re pleased to report that one of them was able to be discharged earlier this month.

Goal setting and care plan

Andrew* had sustained an hypoxic brain injury following a cardiac arrest 14 months prior to his arrival at Richardson Care, and came to us from a hospital neurological rehab setting. Members of our multi-disciplinary team (MDT) assessed Andrew and prepared a care plan for him. Goals were set for Andrew at the point of admission, with the aim of enabling him to move to a location closer to his family.

Andrew’s goals included:

  • Increasing his independence with personal care
  • Maximising his engagement in community access
  • Reducing his frustration in relation to his limitations
  • Reducing his wandering at night
  • Participation in elements of meal preparation

A small consistent care team supported Andrew on a daily basis, reinforcing the therapies implemented by the MDT. He built a good rapport with some of the members of the team, which was instrumental in his support and rehabilitation.

Gains achieved

Andrew made good gains in personal care and in mobility. He has been receptive to daily walking practice and he has been supported to access the community every day, which he does using a wheelchair due to stability and fatigue issues. He can also transfer more independently. Although The Coach House is located in private grounds, it has a wide range of shops, cafes, etc. in the immediate vicinity. Richardson Care has a good relationship with local businesses, which enhances the experience of service users when accessing the local community.

Although Andrew still presents with challenging behaviour, he has been able to reduce his frustrations and manage his behaviour more effectively. He engaged well with his care team, who found that distraction and diversion techniques were effective in reducing Andrew’s agitation due to his cognitive deficits.

Regarding elements of meal preparation, Andrew now actively participates in selecting menu choices every day with the support of staff. He will also initiate helping himself to a drink left on the table beside him without prompts from staff. These make important contributions to his overall well-being.

Positive outcome

Within six months, Andrew had made sufficient gains in all of his goals to enable him to be discharged to a residential setting closer to his family. It is hoped that with continued close supervision and increased family contact, he will be able to continue his rehabilitation from his brain injury.

*We have changed the name of the service user to protect his identity.


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Congratulations to all the service users at Richardson Care who were awarded ASDAN certificates throughout 2018/19. ASDAN stands for the Awards Scheme Development Accreditation Network: it provides courses in a wide range of subjects at various skill levels to enable people to achieve accredited qualifications. ASDAN programmes are flexible and adapted to different needs, so they are ideal for our service users who have an acquired brain injury or learning difficulties. All qualifications are independently verified to ensure that the correct standards are met.

Service users were awarded with a total of 63 certificates in 2018/19 – some of the more in-depth courses took two years to complete, which meant others could be worked on at the same time. These courses included Independent Living (introduction and progression levels), Personal Care Routines (sensory), Baking (introduction), Engaging with the World Around Me (Events), and Myself & Others. The awards are graded according to level of support required to complete the course, with 38 people achieving certificates with ‘No Help’, 21 with ‘Spoken Help’ and 4 by having their experience recorded.

As well as supporting service users to gain daily living skills, the ASDAN courses enhance their confidence, self-esteem and well-being. The programme also provides important benchmarks in their progress and a sense of achievement, which can increase motivation and encourage further learning.

Sallie Maris is our ASDAN training co-ordinator at Richardson Care, as well as being our Arts & Crafts specialist. She works with service users on a one-one basis to develop skills which can improve memory, co-ordination, communication and self-confidence.


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Welcome to 2020! We are starting the year with a new brand identity and will now be known as Richardson Care.

We realised that over the years, ‘Richardson’ has become the name of our extended family and represents all the service users and staff within the organisation. It is also a brand encompassing the values that we stand for: high quality care, professionalism and placing the service user at the centre of everything we do. It made sense to become ‘Richardson Care’ to take us forward in the future.

Caring is in our DNA

Richardson Care is one of very few independent specialist care providers in the country and is now owned and run by the second generation of the family. So, truly caring about the people we look after really is in our DNA, and it’s at the core of what we do. We remain true to our founding principles and the belief that social inclusion, community participation, dignity and respect, combined with tailored therapeutic input are key to enabling service users to fulfil their potential.

We are proud of our reputation for providing excellent rehabilitation and residential care for adults with acquired brain injury and separately for those with learning disabilities. And we continue to innovate in our approach to supporting all of our service users, delivering positive outcomes for the people in our care.

Our contact details remain the same, although we do have new email addresses, which now end in richardsoncares.co.uk


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16th December 2019 Life in Our Homes0

As you can imagine, December is a busy month in our specialist residential care homes. Where possible, we support service users to stay with their families, or visit for the day, over the Christmas period. Alternatively, family members and friends are welcome to visit their loved ones in our homes. We always try to make the festive period as fun and enjoyable as possible, and this is what’s happening this year.

We’ve been making decorations and putting them up along with Christmas trees in all the homes – special thanks to our Arts & Crafts lady, Sallie Maris, for her creative skills! There’s also carol singing, Karaoke, disco evening and games planned.

Christmas is often about tradition, and we like to create our own traditions in our homes. At 144 Boughton Green Road, our home for long-term rehabilitation for men with acquired brain injury, one of our service users always dresses up as Father Christmas on Christmas Day. It’s great fun for all the guys and the staff!

We have lots of trips organised to see the pantomime “Cinderella” at The Royal & Derngate in Northampton, as well as a trip with Mencap to see Jack & The Beanstalk at the Deco in Northampton.

The service users from all six homes, along with the staff, come together for a big Christmas party. There’s good food, music, dancing, and a wonderful atmosphere for everyone to enjoy. In addition, we have:

  • Headway Christmas lunch
  • Rock Club Christmas lunch at the Marriott Hotel
  • Christmas lights switch-on in Northampton town centre
  • Christmas shopping
  • Festive afternoon at Headway with coffee and mince pies
  • Visits to Duston, Wellesbourne and Stoke Bruerne Christmas food and gift markets
  • Workbridge craft fair with crafts, music, tombola and festive fun
  • Christmas fair at Kings Park Tennis Centre
  • Christmas parties at Brookside, Mencap
  • Bowls continues at The Richardson Mews hall on Monday afternoons

 

New kitchen at The Richardson Mews

To celebrate the completion of the new kitchen at The Richardson Mews, we had a joint early Christmas lunch for service users at The Mews and The Coach House. Thank you to Caroline, Mandy and Teresa who cooked an amazing Christmas dinner (and to Dexter and his team for our lovely new kitchen). We were joined by the Admissions team, Maintenance guys and some of the MDT. During the meal Northampton Ukulele Band played and sang carols – we had a great time!

Christmas tree at Richardson Mews People at the early Christmas party at Richardson Mews Food cooking in the kitchen at Richardson Mews


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The Richardson Partnership for Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

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