“I am happy with the care provided”
“Staff are friendly and approachable”
“The home has a warm, non-institutional feeling”
“I feel that my relative is treated with dignity and respect”
“The home has an inclusive or family environment.”
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”
We are delighted with some of the comments that we have received. Some of them are shown below with the names removed to protect the identity of the service users.
Comments from families of service users with learning disabilities:
He has been there over 20 years. Quality of life could not be better.
The home is friendly and welcoming, the other residents are pleasant and friendly… They know her so well and it is her second family, and when we visit we are welcomed… She gets help and support from all and she is treated with respect and love… I have no problem recommending your services, they are outstanding.
He has progressed so much this year, being able to go on holiday and attend social events… He realises he is cared for well and that he is valued within his community… He is like a new man, he was very dependent on drug therapy when he arrived at Richardson’s. Your care has enabled him to flourish and grow… the social and psychological stimulation helps him make progress. We would like to thank you for all your highly skilled and sensitive work with him.
Comments from families of service users with acquired brain injury:
Excellent care that has made a positive difference to my husband and his demeanour… Importantly staff display a warmth, empathy and understanding towards my husband…Thank you. Your care of my husband has made a big difference to his quality of life.
I have always been very happy with the care my sister has… Although she is not much of a mixer, there is a good family atmosphere… She has very challenging behaviour but I think she has the best quality of life possible… As long as she has been with the Richardson Partnership, she has only ever got the best care possible.
We would like to thank all of the family members who took the time to complete our annual survey.
All of the 2017 Families’ questionnaire results are shown in the graph below