“I am happy with the care provided”
“Staff are friendly and approachable”
“The home has a warm, non-institutional feeling”
“I feel that my relative is treated with dignity and respect”
“The home has an inclusive or family environment.”
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”
We scored less highly on updating service users’ families with information – only 69% of respondents strongly agreed or agreed with the statement: “I am regularly updated with information.” This is therefore something for us to focus on and improve upon.
We were pleased to receive the following comments:
All staff are great and some exceptional.
His life quality has improved considerably over the last 11.5 years. He lives in a calm, comfortable, caring, clean environment where he is encouraged to relax – waylaying his self-harm and anxiety
His life skills have developed from him being nervous and frightened to a confident and happy man.
Our thanks as a family for our daughter’s care and treatment.
He is very well cared for by professional carers who not only meet his needs, but work to challenge him to develop his social skills.
We would like to thank all of the family members who took the time to complete our annual survey. If you would like any further information about our services, please contact us.