“I am happy with the care provided”


“Staff are friendly and approachable”


“home provides an inclusive/family environment”


“their quality of life has improved”


“my relative is treated with dignity & respect”


“would recommend Richardson Care”

In 2023, 94% of respondents would recommend Richardson Care

Thank you to all of the families of the service users in our care who took the time to complete our annual survey. There were only a small number of respondents in 2023, but we appreciate all feedback and take it very seriously. We welcome feedback at any time, and the annual survey allows us to formalise his process and identify any trends.

A summary of all the responses is shown in this graph and you can read some additional comments below.

Graph showing responses to the 2023 families' survey

The families were asked…

If they strongly agreed, agreed, didn’t know or disagreed with the following statements:

  1. I am happy with the care provided for my relative
  2. The home has a warm, non-institutionalised feeling
  3. The home provides an inclusive or ‘family’ environment
  4. The staff are friendly and approachable
  5. I am regularly updated with information
  6. I feel that my relative is treated with dignity and respect
  7. I feel that their quality of life has improved since they arrived at Richardson Care
  8. I feel that my relative takes part in meaningful and/or enjoyable activities
  9. Would you recommend our service to others? Yes/No

We also received the following comments:

“I couldn’t wish for better care for my relative, they are settled, happy and consider it their home. They’re always telling me of things they have done or are doing. The staff are wonderful and caring.”

“Took a while for my brother to settle in at his new home. My brother’s previous home had to put my brother on medication he didn’t need and he was unhappy there. My brother now is so happy enjoying his life, going on holiday… He has an awesome relationship with staff and he is so much happier and content.”

“The staff are always friendly and joyful in attitude.”

“My daughter’s programme is carefully monitored and adjusted to her needs. She enjoys several activities both indoors and outdoor activities.”

Headway – Approved Care Provider

Richardson Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

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