Testimonials

CASE MANAGERS



JUNE HODGE

In 2016, Yvette, a service user with acquired brain injury, moved to The Richardson Partnership for Care after many failed placements. In 2019, she is preparing to move into her own house. Here are the thoughts of her Case Manager.

I acted as Case Manager and was instrumental in moving Yvette from her previous nursing home to Richardson Partnership for Care, as Yvette wished to be nearer her family and to work towards moving into her own home in the community. With the support of Richardson Partnership for Care she has achieved her goals.

Richardson Partnership for Care has been able to offer Yvette support, care, occupational therapy and psychological support which she required to achieve her goals.

The Mews differed from her previous placement because, most importantly, they respected Yvette’s individuality and wishes. She has had a “voice” at the Mews. Speech and Language Therapy has assisted Yvette to communicate and a great improvement has been seen and she is now a proficient communicator.

Being a young woman, Yvette has benefitted from being with a younger age group of residents.

Access to regular Psychologist input has assisted the care team in reducing any frustrations or difficult behaviours Yvette might display. She has received the standard of personal care she expects and desires which has resulted in less frustration for all concerned.

Yvette has benefitted from the location of The Mews close to the shops and supermarkets and her weekly outings – she has attended the day centre and church and has the use of The Mews’ vehicle for individual outings each week or joins in with other group outings. She has had very successful annual holidays, which she has enjoyed arranged by The Mews.

Yvette has enjoyed the activities offered by The Mews: crafts, music sessions, wheelchair dancing and all the social activities which have been on offer – including visits by Elvis Presley!

Most importantly for Yvette, she has known that her possessions and money have been safe at The Mews (she experienced acts of theft at her previous placement).

As previously mentioned, Yvette has a “voice”: at The Mews she can communicate her wishes, views, dislikes and she knows she will be respected. The Mews has enriched and improved Yvette’s quality of life.

[The team at] The Mews has also worked closely with myself as Case Manager to assist Yvette to achieve her goals.”


PHILIPPA LUSCOMBE

Penningtons Manches LLP placed a client with us who has an acquired brain injury. They had this to say about the quality of service and care that they have experienced.

We are pleased with the progress that our client has made since she moved to the Richardson Partnership – her progress has been more than expected and her prospects have improved as a result. We have also been struck by the time that the team has taken to get to know and understand the client. They have brought out the best in her and it has been a joy to watch her confidence improve. Various individuals in the team have excelled at building relationships with clients and we have been impressed by the Richardson Partnership’s focus on enabling.

When evaluating a home in which to place a client, we are looking for the following attributes: Bespoke support tailored to the client’s needs, plenty of activities available, flexibility, good communication, as well as an understanding of any litigation process going on in the background. We have been delighted with the work done with our client and the progress made in a short space of time. It has been great to see how much having a team who believe in her has helped.”

Penningtons Manches LLP
Head of the Personal Injury Team


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The Richardson Partnership for Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

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