About us

PROFESSIONALS’ FAQs



  • 1. What do the fees include?
  • 2. What is charged extra?
  • 3. How often are the fees reviewed?
  • 4. Where are the homes located?
  • 5. How many times can the family visit?
  • 6. Do you offer supported home visits?
  • 7. How experienced are the care staff?
1. What do the fees include?

Our standard weekly fee includes residential accommodation, staff costs (management, care support workers, maintenance, cleaning, etc) all meals, laundry services, supported home visits and holidays. Also included is an activity schedule tailored to the needs and preferences of the individual, which may include music sessions, arts and crafts, ASDAN skills training, bowling, therapeutic massage, cinema visits, gardening, meals out, swimming and trampolining.

2. What is charged extra?

If the service user requires 1:1 or 2:1 care, then this is charged in addition to the standard weekly fee. Therapeutic interventions from the multi-disciplinary team of therapists (such as speech & language therapy, occupational therapy, neuro physiotherapy, neuro psychology) is also charged in addition to the standard weekly fee. The fee for each individual is calculated following an initial assessment and preparation of a care plan.

3. How often are the fees reviewed?

The fees are reviewed after the first 12 weeks, then review meetings are held on a six-monthly basis. These may involve the service user, a family member or advocate, case manager and social worker. During the meeting we review service user’s goals, the level of care provision and therapeutic input and whether it can be reduced or needs to be changed.

4. Where are the homes located?

We have three homes for adults with learning disabilities and three homes for adults with acquired brain injuries. All of the homes are located in Northampton in central England and are close to local shops and amenities. Northampton has evolved to become a specialist centre for brain injury, learning disability and mental health care. You can read more about why all of our homes are located here on our blog.

5. How many times can the family visit?

There is no restriction on how many times the family visit, but we ask that they visit during normal social hours. It’s also advisable to let us know that they are coming to ensure that their family member is available at the home, and not taking part in an activity elsewhere. We can support the family with their visit if they have a long way to travel.

6. Do you offer supported home visits?

Yes. We appreciate that it’s not always practical for families to visit their loved ones, but family contact is important to their well-being. Therefore, we arrange home visits (including transport and care staff as required) as part of the individual’s care plan. Some of our service users travel overseas to see their families.

7. How experienced are the care staff?

We have a high staff retention rate and our care staff average over 12 years’ experience, while our Registered Homes Managers average over 28 years’ experience. We also have a strong emphasis on training, with staff attending a six-hour classroom-based training session every six weeks. All care support staff have access to Diplomas and the Care Certificate, and some staff are completing additional learning with The Open University.


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Richardson Care, The Richardson Mews, Kingsland Gardens, Northampton NN2 7PW

T: 01604 791266.
E: welcome@richardsoncares.co.uk.

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© Richardson Care Holdings Limited, registered in England & Wales: 12432902 | Registered office: Peterbridge House, 3 The Lakes, Northampton NN4 7HB