“I am happy with the care provided”
“Staff are friendly and approachable”
“The home has a warm, non-institutional feeling”
“I feel that my relative is treated with dignity and respect”
“The home has an inclusive or family environment.”
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”
We are continuing to focus on keeping families informed and we are trying to improve our performance in this area. 78% of respondents strongly agreed or agreed with the statement: “I am regularly updated with information.” Although this is an improvement on last year’s survey results, we recognise that more needs to be done.
We were pleased to receive the following comments:
Our son has made remarkable progress since living there. Staff are friendly and knowledgeable. Particular thanks to Darren Kendall, his keyworker, our son considers him his ‘big brother’.
Your team always strive to meet our son’s needs. I mean all his needs both physical and psychological. He is treated in a very empowering way, his achievements are always celebrated. He has never been happier than this, you have enabled him to achieve so much. We want you to know that we really appreciate your professional and person-centred approach to meeting our son’s needs and enabling him to become contented and happy. We thank you from the bottom of our hearts for this.
I always come unannounced. That is never a problem: I always get a warm welcome.
[We think] that all staff at The Mews should have a pat on the back. They have been great, caring and attentive and look after our daughter so well. When they bring her home to our house, the care does not stop. We feel that she is in the best place.
We would like to thank all of the family members who took the time to complete our annual survey. If you would like any further information about our services, please contact us.