Testimonials from Families of service users with acquired brain injuries

IVANA

Special thanks go to Mrs Jacky Johnson and her team for everything she has done for my relative through all those years and specially her efforts to keep him connected with his family.

CAROLYN

Everyone is very respectful towards one another, very friendly, everyone is fully involved as a family would be.

NORMAN KAPHAN

We’re delighted with the care that our son receives. He’s been very happy at Richardson Care since the beginning and he’s done very well. He’s happy and well looked-after – that’s what it’s all about. We have an excellent relationship with Jacky, the Home Manager, and the staff are very pleasant, very caring. There’s a nice atmosphere in the home, everyone seems very relaxed and happy.”

PATRICIA LOUGHLIN

Patricia’s daughter was admitted to The Coach House at Richardson Care in May 2020. After contracting encephalitis, she experienced many seizures and presented with significant cognitive decline. She had been in hospital and other settings for almost a year before arriving at Richardson Care.

Patricia talks to her daughter every day and this is what she said to us:

My daughter is much happier now that she’s at Richardson Care. It was very hard when she was in hospital – she was in one room, couldn’t sleep and was very unsettled.

She’s doing very well and I’m much happier now that she’s at Richardson Care. The staff are great with her. They had a little party and a cake for her birthday. She has her own space and everything she needs.

She has the odd days when I can’t understand what she’s saying, but other times she’s great. She’s happy now and has a laugh. I’m very grateful.”

Below are comments from our annual surveys, which are completed anonymously, or from emails that we have received.

Regarding residents of The Coach House…

Thank you for giving him routine and structure to his life for keeping him clean and giving him some self respect back and for listening to who he really is.

This is the first time I have felt totally at ease that he is well loved, safe and very well taken care of by some amazing people, thank you is not enough.

You are so genuine, caring and professional throughout everything you do.

It was so lovely to see her, thank you to you and the team for taking good care of her.

We are mindful that she is very likely to remain in care for life but are of course reassured by her transfer to your care which seems an immeasurable improvement on the care she had received previously.

I recommend The Richardson Mews as it’s an excellent care home. Their care is outstanding they treat the residents as human beings and give care and love. They have been impeccable to my brother that has a brain injury and round the clock care, they speak to me regularly and inform me of all the care my brother needs. The staff are kind and very caring. I wish all care homes are as excellent as this one because if you have a relative that needs the 24 hours care, the family unit can at least be comforted to know that the relatives are taken good care of. If you have staff that truly care for the residents, then you have a great home and the staff at Richardson Mews do care and so they make it a great home. Thank you.

As I have only visited The Richardson Mews two times: one to view and the other to bring my daughter, I found all the staff that are there very helpful and informative. As it is hard for me to visit my daughter there, the key workers have brought her home at least once a month. I have got to know them as friends, thoughtful, caring and very nice to know. As my daughter has many problems, I have found all the girls that have come to my home very attentive and care about her. I cannot be more happy and how considerate they all have been to her and myself and husband. I would certainly recommend this place to anyone.

I have always been very happy with the care my sister has… Although she is not much of a mixer, there is a good family atmosphere… She has very challenging behaviour but I think she has the best quality of life possible… As long as she has been with the Richardson Partnership, she has only ever got the best care possible.

Excellent care that has made a positive difference to my husband and his demeanour… Importantly staff display a warmth, empathy and understanding towards my husband…Thank you. Your care of my husband has made a big difference to his quality of life.

The staff do appear to genuinely care about my brother.

My sister has very good care and kindness at all times, which I know is not easy to achieve…Everyone works together to make it feel like a real family home.

 My son has improved in leaps and bounds since he was transferred to Richardson Homes from the hospital. The staff are lovely – caring and sympathetic to my son’s day to day needs. I know we still have a long road ahead but with the care he is receiving we know that he will continue to improve.