Each year, at The Richardson Partnership for Care we send out a short questionnaire to the family members of service users in our homes. This requests feedback on the general care provision and the quality of the residential homes, and is in addition to specific communication about the service user.

We have combined the results from our homes for people with learning disabilities and acquired brain injuries and the results from the 2014 questionnaire show that:

• 100% of respondents said they strongly agreed or agreed with the statement that they were ‘happy with the care provided’ for their relative
• 89% strongly agreed or agreed with the statement: ‘the homes have a warm non-institutional feeling’
• 100% strongly agreed or agreed that ‘the staff are friendly and approachable’
• 100% said that they would recommend The Richardson Partnership for Care to others

We are always grateful to family members for their feedback and take all comments seriously as they help us to continually improve the service that we provide. We are particularly proud of the additional comments made by family members. These tell us more than the statistics can and we have included a selection of them here. All names have been removed to protect the anonymity of our service users.

“He has lived there for 20 years. It is a stable home and he is extremely well cared for. I would not want him to live anywhere else. I feel the home is a very well organised and caring place. Their clients’ well-being is paramount.”

“The Richardson Partnership for Care provides professional care with a warm heart”

“We admire the high level of dedication and care devoted to our son, and consider the care he is receiving to be the highest standard he has ever experienced.”

“My brother is very happy and contented at the moment, which makes us very happy. We never have any issues with his care as he is well looked after and loved by the staff. It always feels like we are going into his house, and not a care home. It has a very welcoming feel.”