The specialist brain injury rehabilitation services at Richardson Care have been reassessed by Headway, the brain injury charity, and once again granted Approved Provider status.

Headway completed a thorough and comprehensive assessment of all brain injury and neuro-rehabilitation services, which achieved the overall grade ‘Good’. The long-term community neuro-rehabilitation service for men, located at 144 Boughton Green Road in Northampton was graded ‘Outstanding’ in three areas.

The detailed Headway assessments were completed by two or three assessors at each service. They met with service users, family members, managers, activity support workers and assistant psychologists.

‘The care provision is wonderful’ and ‘I can’t fault the unit’ were two comments from families that were noted in one of the reports.

Areas assessed

Headway assessed each service under the domains of culture, systems & processes, workforce development, service delivery, governance, leadership & management and environment. The long-term community neuro-rehabilitation service for men at Boughton Green Road was graded ‘Outstanding’ in the domains of service delivery, governance, leadership & management and systems & processes.

Core values

Our core values at Richardson Care have long been established as Community Presence, Community Participation, Choice, Competence, Dignity & Respect and Providing a Positive Environment. The assessors noted that these values are clearly shown the interactions between staff and service users.

In addition, the comprehensive reports noted that service users are supported to go outside the home and access the community every day, and that there is a focus on supporting individuals to maintain self-esteem and confidence. Emotional support is available to meet individuals’ needs and counselling is also provided to families. There is safety intervention training for all staff. When assessing our long-term community neuro-rehab service, Headway reported 100% compliance for training in the Mental Capacity Act and Deprivation of Liberty Standards and Safeguarding.

The re-accreditation as an Approved Provider by Headway will remain in place until 2024, subject to interim assessments.

Go to the Headway website for more information in the Approved Provider Scheme.