Jackie joined Richardson Care in December 2022 after working in the supported living sector for 12 ½ years. She started her career in nursing and qualified as a Learning Disability nurse in the NHS.
Jackie says: “I absolutely love my job at Richardson Care and it’s great to be back in a residential care setting. Being based in the home means that I can get to know the service users better and support the staff.
“I think that the structure and organisation at Richardson Care enables us to provide a better service. It’s a holistic approach and the MDT [multi-disciplinary team] works really well to support the service users. Each member of the team is valued for their own area of expertise and they are on-hand to provide therapies when needed, as well as part of the care plan. Some of our service users have complex needs so we discuss what we think will work best for them. It’s very individualised care, which puts the service user first. They are always consulted and supported to make decisions as much as possible.”
Jackie continues: “Even on a day-to-day basis, service users don’t all have to get up at the same time, or eat at the same time. Routine and structure are good, but not the same for everyone.”
Jackie adds that she feels valued and appreciated in her role, and is supported by a very good staff team as well as the other managers and the senior management team. She says: “We all work together to provide individualised care and to give the service users better opportunities.”
Outside work, Jackie enjoys swimming, reading and walking her cocker spaniel. She has three daughters, the youngest of whom is about to go to university.