Emma loves her role as Interim Manager, saying: “I love that every day is different and I’m committed to supporting my team and improving the lives of our service users in different ways. We try to give them as many opportunities as possible. For example, one of our guys was an aircraft engineer and had a pilot’s licence, and his former colleagues take him out for flights. He really enjoys it: It helps him to connect with his friends and with who he really is. These things are very important and I love that we can support our service users to be themselves.”

“Acquired brain injuries present different challenges for individuals and I always believe there is a solution. Situations can change in a second, so you also need to be adaptable and flexible, and often a logical approach is needed.”

Emma really likes the family aspect of Richardson Care, and that the owners and senior managers are very accessible to all the staff. She adds: “We strive to be better all the time and I really believe in the ethos of the company. A lot of the staff have been here a long time and that speaks volumes of what the company is about.”

Emma was appointed Interim Manager at the ABI Assessment and Complex Diagnosis Unit at The Coach House in May 2023. She is currently taking a level 5 Leadership and Management.

The Coach House and The Richardson Mews  are under a single registration with the Care Quality Commission and Helen Petrie is the Registered Manager.

Outside work, Emma spends time with her daughter and her family, particularly her Grandad. She is also interested in holistic therapies, astrology and personality traits.

Qualifications & Training

• NVQ Level 3 in Health & Social Care
• CPI safety intervention training
• In-house mandatory care support training
• Working with people with learning disabilities
• Working with people with acquired brain injury
• Safeguarding
• Record-keeping / MCA DOLS
• Manual handling
• Health & Safety
• First Aid