“I am happy with the care provided”
“Staff are friendly and approachable”
“The home has a warm, non-institutional feeling”
“I feel that my relative is treated with dignity and respect”
“The home has an inclusive or ‘family’ environment.”
“I feel that their quality of life has improved since they arrived at The Richardson Partnership for Care”
Here are some of the comments from families who completed our annual questionnaire in 2019. The surveys are completed anonymously, and we have removed the names of service users (if included) to protect their confidentiality.
I know my daughter is safe and cared for with love, respect and kindness, so would recommend the services to everyone…My daughter has been with you a very long time. She loves the staff dearly and has had great support, as have we as a family. I count my daughter to be very lucky to be with you.
My son obviously has a very full and happy life. I feel the staff like him and enjoy working with him. They seem well able to cope when he is difficult. Staff seem to stay a long time, which makes for a stable environment.
The home maintains adequate standards of care and the carers demonstrate respect and care.
Our son is so happy, and to him, you are his family. We wouldn’t want him anywhere else.
All of the 2019 Families’ questionnaire results are shown in the graph below