This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.

 

 

Wendy Coleman is our Homes Manager at Duston Rd and she has been with us since September 2011. As a Homes Manager Wendy has a wide area of accountability when it comes to managing the staff, premises and of course overseeing the care of our service users. Her biggest responsibility is ensuring the well being of the service users and making sure that the required level of care is provided to meet the individual needs of each service user.

As part of her role as a Manager, Wendy is tasked with promoting a caring environment through high standards of professional practice and through managing, supporting and training her team. There are of course operational, regulatory and financial elements to Wendy’s role – which include implementing and maintaining Operational Policies and Procedures; managing a Home budget; as well as complying with the Health and Social Care Act (and other relevant legislation). Each Home Manager networks with the local business community and social community interest groups to engage the surrounding businesses and interested local residents in the work that Richardson does – and Wendy is no different.

As do many of our staff – Wendy has a list of qualifications that give her a well rounded professional platform which supports her natural passion for the work she does. She holds the following qualifications:

• NVQ Level 4 Registered Managers Award
• NVQ Level 4 Care Award
• Assessor Award
• Internal Verifier Award
• PTTLS Award

..and she is busy working toward her NVQ Level 5 in Strategic Management.

When asked what her favourite part of her role is at RPC – she says that she loves making a difference and being in a position to ensure that standards are kept at the highest level to promote and secure the best possible care for the service users in her Home. She also enjoys leading and supporting her team of staff to feel confident , skilled and empowered in their roles.

In her spare time Wendy enjoys spending time with family and friends. She loves travelling, and going out for lovely meals. Her husband plays in a band – so a lot of socialising happens on the week-ends!

If you would like to chat to Wendy about her role, ask about a tour of our Duston Rd Home or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or wendy.coleman@careresidential.co.uk. If you work in our industry and are interested in connecting with Wendy, you can find her on Linkedin here.