This is part of a series of blog posts which we have created to introduce you to our team of professionals who make up the backbone of our organisation. The posts feature staff across the whole business: in the homes, referrals and admissions, multi-disciplinary therapies, maintenance, etc. They are written as a relaxed conversation, so you can get to know the “people” in our team.

Jane Payne is our Service Manager, and she moves her base between our five homes. She has been with us since February 2003 where she started firstly as a Home Manager and was promoted in May 2011 to her current position. Jane oversees the operational part to our business – she is tasked with supporting the Home Managers in their responsibilities in maintaining and enhancing the operational and service standards across the organisation.

Jane works very closely with myself and Greg (managing partners) in assisting to uphold the professionalism in our organisation and monitoring our levels of training and recruitment. She also works with each department to ensure continuity between our homes; our multi-disciplinary team; admissions and referrals team as well as our premises maintenance team.

As a professional in our industry – Jane has a particular area of interest which she actively stays up to date with and that is: Mental Health; Mental Capacity and Deprivation of Liberty. She is passionate about ensuring that the people we care for are cared for in the least restrictive manner in a safe homely environment, and by being fully trained and experienced in these fields, she is better placed to know how to enhance our care.

As well as being a Registered Psychiatric Nurse, she also holds many other qualifications which help to bolster her role at Richardsons. Some of these are:

• Senior Advanced Instructor with Crisis Prevention Institute
• NVQ Level 4 Registered Managers Award
• NVQ Level 5 in Strategic Management – FCMI
• ENB 997/998
• Person Centred Planning Facilitator
• PTTLS Qualified

…and she is currently working towards her NLP Practitioner Certificate (Neuro-Linguistic Programming).

When asked what her favourite part of her role is at RPC – she says that she really enjoys mentoring and training new staff and seeing them grow and develop the same passion she has for providing excellent care.

In her spare time Jane enjoys finding other courses to go on! To date she has been on a Sheep Shearing course and Hedge Laying course. Outside of her hunger for learning, she loves socialising with her close friends and family and playing darts for a ladies’ darts team which she is a member of.

If you would like to chat to Jane about her role, her specific interests in Mental Health; Mental Capacity and Deprivation of Liberty or wish to find out more about what we do at Richardsons, please contact her on 01604 791 266 or jane.payne@careresidential.co.uk. If you work in our industry and are interested in connecting with Jane, you can find her on Linkedin here.