Richardson Care Scores Full Marks in Contract Monitoring Visit

7th May 2024 0

Congratulations to Tally, Registered Manager at one of our long-term community learning disability and complex needs services, and her team for a brilliant monitoring visit from West Northamptonshire Council (WNC).

WNC monitored our homes at 2&8 Kingsthorpe Grove to ensure that we deliver the service that we are contracted to provide for individuals with Learning Disabilities (LD) and Autism Spectrum Disorder (ASD). The annual visit ensures that we place individuals at the forefront of their care and that all care is delivered as it should be.

Our service scored 100% compliance in all the areas that were monitored against specific quality standards with no actions required or recommendations made. On the day, WNC concluded that its customers’ care plans are person-centred, detailed and meet individual needs, that service users are well looked-after and have their rights and wishes heard, and that all systems and processes are effective.

Thanks to our Clinical Head; Pedro Grilo, Head of Care; Silvia Silva, and the team at 2&8 Kingsthorpe Grove, the homes scored 100% compliance in all areas of the quality standards that were monitored.

S1 Safety of Customers & Staff: 100%

S2 Dignity, Choice & Empowerment: 100%

S3 Support Planning, Health & Relationships: 100%

S4 Good Governance: 100%

S5 Feedback & Learning: 100%

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