As the country is preparing to face the impact of the Coronavirus (Covid-19) we want to assure you that we are taking steps to keep our service users and staff safe and healthy.
The well-being of our service users is at the heart of what we do and we always follow strict hygiene protocols. These have been stepped up in line with the latest World Health Organisation Guidelines.
Many of our service users are vulnerable and have underlying health conditions so we are ensuring that our response to the virus is robust and proportionate, taking each individuals needs into account.
We have suspended visits to the homes unless essential. However, we recognise that family and social contact is very important so we are also using apps such as Facetime to enable service users to be in touch with their families.
Our offices are based at the same locations as the homes. However they are being accessed externally (ie not through the homes) for essential meetings and staff interviews.
In addition, our homes have plenty of indoor and outdoor space, so service users do not need to feel confined to their rooms. We are being creative and coming up with new ideas for entertainment within each home. All bedrooms have ensuite or private bathrooms and we are implementing additional cleaning procedures throughout the homes.
The situation is changing rapidly, so we are monitoring it carefully and reviewing our procedures on a daily basis to limit the risk as much as possible. We are fortunate that we have a high ratio of staff to service users so we can still operate safely if our staff numbers are reduced.
If you have any questions or concerns then please contact us.