Registered Homes Manager

Wendy Coleman

Wendy has been the Registered Homes Manager at 23 Duston Road since September 2011. She has worked in the Care sector since 1990, working for Local Authorities for more than 20 years. She was a Manager in residential care for elderly dementia patients before transferring to organisational workforce development, working as an Assessor and Internal Verifier. In this role, she supported managers and care staff to achieve NVQs (QCF) in adult care; working across elderly residential, home care, learning disability, care management, mental health and acquired brain injury.

In 2015, Wendy was nominated for the National Learning Disability and Autism Awards because of the stability, focus and commitment that she brought to the home that accommodates 10 adults. Many of them have complex needs and present with behaviour that challenges, and Wendy still manages to ensure a happy, homely atmosphere whilst providing an excellent clinical care package. Wendy works with the multi-disciplinary team of therapists including Clinical Psychologists, OT, SaLT, Physiotherapists and Consultant Neuropsychiatrist to ensure service users receive the right care plans and interventions.

When nominating Wendy for the award, Laura Richardson-Cheater said: “Wendy has taken our home and really made it her passion. She has devised new learning and activity programmes, including daily living skills, ASDAN, swimming, trampolining and basketball. The home consistently meets all CQC care standards and enhances the lives of its service users. For example, one young man who had not spoken for six months before moving in, now chats happily.”

“Wendy is self-motivated but open and happy to support and be supported by peers and senior staff. She has reduced staff turnover by nurturing staff through supervision, involvement, training and support, which she believes is key to providing compassionate, consistent and effective care.”

“Wendy has transformed the support that service users receive during the transition from school to adult care by tailoring transition plans to the needs of each individual, working closely with families and professionals, and by involving her senior care workers. She is dedicated to leading a fantastic service that really does support and enhance the lives of service users, giving them control, dignity and respect.”

Qualifications and Training

  • Level 3 Diploma Supporting Individuals with Learning Disabilities
  • Instructor in Managing Actual or Potential Aggression (MAPA)
  • NVQ Level 5 Leadership and Management
  • NVQ Level 4 Registered Manager (Adults)
  • NVQ Level 4 Care
  • NVQ Level 4 Learning and Development
  • PTTLS (Preparing to Teach in Life Long Learning) Qualified
  • D32/D33 Assessor Award
  • D34 Internal Verifier Award

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